Loyalty Program

FAQ

How does the MyPODERM® loyalty program work?

MyPODERM® is PODERM®'s exclusive loyalty program. It lets you earn points on every purchase made on Poderm.com and convert them into vouchers. The more you order, the further you progress through the program's tiers (Essentiel, Expert, Signature), and the more personalized discounts you unlock.

How do I join the MyPODERM® loyalty program?

Signing up is free. Just create an account on Poderm.com. As soon as your account is created, you join the MyPODERM® program and start earning points on every purchase. Already have an account? Simply log in to access your MyPODERM® space directly.

Can I take part in the program if I bought PODERM® products at a pharmacy or on a reseller site (Amazon)?

Yes! Purchases made outside Poderm.com can be taken into account. Simply complete one of the missions available in the MyPODERM® loyalty program and send a photo of your proof of purchase (receipt, order confirmation, etc.). Once validated, your points will be credited to your account.

What are the benefits of the MyPODERM® program?

All members earn 5 points for every €1 spent, convertible into vouchers. Benefits increase according to your tier:

Essentiel (from sign-up):

  • 10% off your first order
  • Free delivery to a pickup point from €38 spent
  • €5 voucher for your birthday

Expert (from €120 spent over 12 months):

  • Access to private sales
  • Early access to new products
  • 1.2x points multiplier
  • €10 voucher for your birthday
  • Free delivery to a pickup point from €30 spent

Signature (from €200 spent over 12 months):

  • Access to private sales
  • Early access to new products
  • 1.5x points multiplier
  • €15 voucher for your birthday
  • Free delivery to a pickup point on all your orders

How is my status determined?

Your status is determined by the total amount of your purchases over a rolling year, which resets each time you move up to a higher tier:

  • Essentiel – from account creation
  • Expert – from €120 spent over 12 months
  • Signature – from €200 spent over 12 months

How do I use my points?

Your points can be converted into vouchers to use on Poderm.com. You can track your points balance and generate your vouchers directly from your loyalty space.

How long do my status and points last?

Your status is valid for a rolling year, which resets each time you reach a higher tier. Your points are valid for 12 months. They expire after 12 months of inactivity.